Privacy Policy

This Privacy Policy explains how Marshall Electrical Solutions LLC (“Marshall Electrical Solutions LLC,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our website or contact us for electrical services. By using our website or providing your information to us, you agree to the practices described here.

Information we collect

We collect the information you choose to provide, and a limited amount of technical information automatically:

• Information you give us. When you submit a service request or contact us, we collect your name, phone number, email address, service address or area, the details of your request, and any photos you choose to attach.
• Information collected automatically. Like most websites, our host records basic technical data such as your IP address, browser type, and the pages you view. This is used to keep the site secure and working, not to identify you personally.

How we use your information

• Respond to your inquiries and provide estimates.
• Schedule, perform, and follow up on electrical services.
• Send appointment confirmations, service updates, and customer-care messages.
• Keep records, process payments, and operate our business.
• Comply with legal obligations.

Text messaging (SMS)

By providing your mobile phone number to us (for example, through our online request form or by contacting us directly) and opting in, you consent to receive text (SMS) messages from Marshall Electrical Solutions LLC related to your service request, appointment scheduling and confirmations, estimates, service updates, and general customer care.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to opt out of text messages. Reply HELP for help.
• Carriers are not liable for delayed or undelivered messages.

No mobile information (including your phone number and your consent to receive text messages) will be shared with or sold to third parties or affiliates for their own marketing or promotional purposes.Text-messaging consent is not a condition of purchase.

How we share information

We do not sell your personal information. We share information only as needed to run our business and serve you:

• Service providers. We use trusted providers to operate our website, schedule and manage jobs (our customer relationship and scheduling platform), send email, and process communications. They may only use your information to provide services to us.
• Legal reasons. We may disclose information if required by law, or to protect our rights, safety, or property.

As noted above, mobile phone numbers and SMS consent are never shared for third-party marketing.

Data retention

We keep your information only as long as needed to provide our services, maintain business records, and meet legal requirements, after which it is deleted or de-identified.

Security

We take reasonable steps to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your choices

You may opt out of text messages at any time by replying STOP. To request access to, or deletion of, the information we hold about you, contact us using the details below and we will respond as required by applicable law.

Children’s privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The “Effective” date above shows when it was last revised. Continued use of our website or services after an update means you accept the revised policy.

Contact us

Questions about this Privacy Policy? Reach us at:

• Marshall Electrical Solutions LLC
• Phone: (843) 227-0890
• Email: marshesolutions@gmail.com